While “psychological safety” has become somewhat of a buzzword in management circles, it’s a concept that forward-thinking leaders dismiss at their own peril. 

“I cannot think of a place where lower psychological safety would help you in any way,” says Harvard Business School Professor Amy Edmondson, known for her pioneering research on the topic. “Lower psychological safety would make you take fewer risks, but not necessarily better risks. So having anxiety about what other people think of you isn't a great state for optimal performance.”

In this bonus episode of The Culture Kit with Jenny & Sameer, Edmondson, along with WD-40 CEO Steve Brass, joins hosts Jenny Chatman and Sameer Srivastava to discuss how to create a culture of psychological safety—and why it matters. This session was held November 13, 2023 as part of the Culture XChange series sponsored by the Berkeley Center for Workplace Culture and Innovation and is being broadcast publicly for the first time. 

Show Links:

• The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. By Amy C. Edmonson. Hoboken, NJ: John Wiley & Sons, 2018.
• “What Google Learned From Its Quest to Build the Perfect Team.” By Charles Duhigg, The New York Times Magazine, Feb. 25, 2016.
• “When feeling safe isn’t enough: Contextualizing models of safety and learning in teams.” Sanner, B., & Bunderson, J. S. (2015). Organizational Psychology Review, 5(3), 224-243. https://doi.org/10.1177/2041386614565145
• Tribe Culture: How It Shaped WD-40 Company. By Garry Ridge. Telemachus Press, 2020.
• Full Episode Transcript

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Learn more about the podcast and the Berkeley Center for Workplace Culture and Innovation at www.haas.org/culture-kit.

*The Culture Kit with Jenny & Sameer is a production of UC Berkeley's Haas School of Business and the Berkeley Center for Workplace Culture and Innovation. It is produced by University FM.*