The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011
Simon Kriss, author of "The AI Empowered Customer Experience" and CX Futurologist joins me this week for an in-depth conversation about the mindset that it takes to be truly innovative, use cases for Gen AI in CX, among other topics.
It's a fascinating glimpse into how he advises the many boards and c-suite execs on how to truly innovate and craft their customer experience.
Enjoy! I know I sure did...
Simon's LinkedIn: https://www.linkedin.com/in/simonkriss/
Simon's Book: "The AI Empowered Customer Experience": https://amzn.to/440SOYB
Simon's Podcasts (CX Sessions, CX Boardroom & CX Disruptors): https://youtube.com/playlist?list=PLh6Aar_BnvE1l8UXhOluxCK7GgBMGMZkQ
Resources Mentioned in this Episode:
- Tools:
- Synthesia - AI-powered video generation: https://www.synthesia.io/
- Deepgram - AI speech to text: https://deepgram.com/
- Soul Machines - AI Avatars: https://www.soulmachines.com/
- Book:
- Non-Bullshit Innovation: Radical Ideas from the World's Smartest Minds by David Rowan: https://amzn.to/3YtUZTi
- Podcasts:
- Everyday AI by CSIRO: https://www.csiro.au/en/news/podcasts/everyday-ai-podcast
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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