In an era where a few large organizations seemingly dominate with their vast resources, how can small businesses rise above and stand out?

Today, I’m thrilled to be joined by Emily Washcovick, Senior Field Marketing Manager and Small Business Expert at Yelp, join us. Emily works closely with small businesses across the country, helping them navigate challenges, leverage customer feedback, and thrive in a competitive landscape. She’s here to share insights on how small businesses can excel in customer experience, make the most of their resources, and use innovative tools like AI to grow.

As Yelp’s Small Business Expert, Emily is meticulously focused on helping local business owners succeed and grow. Her expertise lies in customer engagement, reputation management, and all things digital marketing. Through speaking engagements and thought leadership, Emily shares industry insights that entrepreneurs in any business category can leverage for the growth and well-being of their businesses. She is also the host of Behind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.

RESOURCES

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Creating Space for Inclusion & Belonging with Anti-Racist Hot Dog's Wandile Mthiyane