The Thinking Leader Episode 55: Prepare for Disappointment
In this episode of The Thinking Leader, Bryce Hoffman and Marcus Dimbleby talk about the power of excellence and why it's crucial to always do your best in everything you do.
They discuss the topic of customer service, using Marcus’ Theory called The McDonald's Principle as a prime example of what it means to be prepared for the reality of disappointment.
Bryce and Marcus also highlight the rarity of excellent customer service in today's world and why it's important to always strive to do the right thing and do it well, especially when interacting with customers. They also emphasize the significance of being intentional about what you do and doing it to the best of your ability.
In this episode:
- Why you should always do your best
- What is The McDonald’s Principle
- How to be prepared for disappointment
- The importance of giving a f*ck
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Resources: https://www.amazon.co.uk/How-Enjoy-Your-Life-Job/dp/0749305932
Visit our website: https://redteamthinking.com
Watch this episode on YouTube: www.red-team.tv
Follow us on LinkedIn: https://www.linkedin.com/company/redteamthinking/
Connect with Bryce: https://www.linkedin.com/in/brycehoffman/
Connect with Marcus: https://www.linkedin.com/in/marcusdimbleby/
Bestselling business author Bryce Hoffman and agility expert Marcus Dimbleby talk about decision making, strategy, resilience and leadership with some of the world’s best CEOs, cognitive scientists, writers, and thinkers in this weekly podcast. Each episode offers new ideas and insights you can use to become a better leader and a better thinker – because bad leaders react, good leaders plan, and great leaders think!