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Walking Your Talk | Culture Change & Leadership
76: The Trust Equation series – Reliability
Dec 2, 2021
Explore the importance of reliability in building trust, with tips on consistent behavior and clear communication. Learn how being genuine and reliable contributes to trust, with examples of trust erosion and the value of authenticity.
11:24
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Quick takeaways
- Reliability breeds trust by delivering on promises and creating stability.
- Authenticity and consistency are crucial for trust, including transparency about mistakes and deviations.
Deep dives
The Importance of Reliability in Building Trust
Reliability plays a crucial role in building trust, according to the trust equation discussed in the podcast. People who consistently deliver on their promises and remain true to their word are considered reliable. This consistency creates a sense of stability and assurance, leading others to trust them. Examples such as a reliable hairdresser, timely Amazon deliveries, and colleagues who consistently produce quality work illustrate the impact of reliability in fostering trust.
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