How TCS succeeds in places where the present constrains the future

Tata Consultancy Services (TCS) has built a formidable presence in the global securities services industry over the 35 years that have elapsed since it signed a contract to build a computer system for the Swiss central securities depository (CSD) back in 1989. Today, TCS owns a dominant share of the CSD technology market, and its TCS Bancs system is widely used by the custodian banks that are the gatekeepers to the CSDs as well. But the company has now moved far beyond the sale of software licences to provide both IT and full operational outsourcing services. Diligenta, its life and pensions outsourcing service in the United Kingdom, now looks after two in five British holders of pension plans and life assurance policies. A business which provides software products, Cloud-based technology and data hosting and processing and end-to-end operational support is not well-described as either a software vendor or a technology consultant, and certainly not as a data vendor, but its combination of businesses does look well-designed to exploit the age of blockchain. Blockchain, after all, is an Internet computing technology that can in theory digitise anything and everything into an executable data object. Accordingly, it can provide a solid foundation for financial markets as well as payments, supply chains, corporate networks, social networks, digital identities, artificial intelligence (AI) and the virtual realities of the Metaverse. Which is why TCS has also developed blockchain capabilities that enable companies to issue, trade, safekeep and service tokenised assets, and move those assets on and off and between blockchain networks. Future of Finance Co-founder Dominic Hobson asked Vivekanand Ramgopal, President, BFSI Products & Platforms, how TCS helps its clients maintain the balance between the need to service existing business, the urge to innovate and the fear of transformation.

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