This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

I’m thrilled to be announcing a new member of the Let's Talk Loyalty family as we continue to grow our network of guest hosts around the world.

Today’s announcement is incredibly exciting as we’re being joined by someone who has led one of the biggest airline loyalty programs in the United States.

Bridget Blaise-Shamai is most notably a former President of the American Airlines Advantage Program, the award winning travel rewards program of American Airlines, which of course includes leadership responsibility for the entire proposition and partnerships portfolio, where she led a team of over 700 professionals to deliver that world-class program.

Bridget has also worked at V. Group, a leading global shipping services firm, as well as serving as an advisory board member to several loyalty and payments start-ups.

She is also a guest speaker at Universities on how to affect consumer preference, loyalty/digital marketing and data analytics.

Today Bridget is bringing more than 25 years expertise in loyalty and leadership roles to Let’s Talk Loyalty and Loyalty TV, where she will be hosting monthly episodes featuring guests from various lifestyle programs and industries across the United States.

Please enjoy our conversation.

Show Notes:

1) Bridget Blaise-Shamai

2) The Pillars of The Earth -Ken Follett (Book)

3) Give and Take: Why Helping Others Drive Our Success (Book)

The One Mistake That’s Costing Law Firms New Clients - Clio Legal Trends Report