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Dry Powder: The Private Equity Podcast

Early Wins in Generative AI w/ Hg’s David Toms

Dec 3, 2024
David Toms, Head of Research at Hg, dives into the remarkable implications of generative AI across various sectors. He discusses how AI can boost productivity amid a shrinking workforce, while emphasizing the critical role of human input for subjective tasks. Toms also outlines its transformative effects on private equity, detailing customer support automation and unexpected uses in software development. He offers insights on measuring success in generative AI initiatives and the evolving landscape of technology, drawing parallels to past innovations.
22:34

Episode guests

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Quick takeaways

  • High labor cost economies invest more in sophisticated software solutions, driven by the need to enhance efficiency and productivity.
  • Generative AI enhances customer support and innovation by automating complex interactions, improving employee satisfaction and operational efficiency.

Deep dives

The Impact of Workforce Demographics on Software Spending

The aging workforce significantly influences software expenditure, as labor costs drive investment in application software. High labor cost economies tend to invest more in sophisticated software solutions, while lower labor cost regions spend less. Industries such as financial services, where personnel command high salaries, exemplify this trend, justifying substantial software investments. By focusing on high labor cost markets and automating processes, there is potential to enhance efficiency and add considerable value to organizations.

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