I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.

In this episode, I talk about the importance of internal reflection in the hospitality industry. I believe restaurant owners should build their businesses around their own desires and experiences, instead of constantly trying to guess what customers want. I share some actionable strategies for creating authentic marketing campaigns that truly resonate—by marketing like a fan and designing offers that we, as owners, would genuinely be excited about. For me, alignment and truth in marketing are key to deeper customer engagement and long-term profitability.

Takeaways:

Most restaurant owners think they need more guests.
Profit isn't random, it's engineered.
Stop guessing what guests want and start solving your own problems.
You are your target customer.
Design your next event or menu through your own desires.
The most profitable thing you can do is build for you.
Marketing like a fan creates genuine engagement.
Audit your last three campaigns honestly.
The right people show up when you build from truth.
Create offers that you would buy.

Chapters
00:00 Introduction to Hospitality Insights
01:50 The Importance of Internal Reflection in Marketing
03:44 Building for Yourself: The Key to Success
07:33 Creating Magnetic Marketing Through Authenticity

If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

Office Hours: Marketing campaigns that are guaranteed to work