Keys To The Shop : Equipping Coffee Shop Leaders 305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA
Boy do we have a Founder Friday for you! Today we get to talk with the founder of MadLab Coffee in L.A., Andrew Sinclair.
Andrew has been in coffee for over a decade going from an enthusiast to barista, head barista, manager, then owner and operator all before he started MadLab in 2015.
Mad Lab's mission is to love people a whole lot more, instead of a whole lot less and to push everyone that encounters our coffee, to be the person they needed when they were younger. These mantras are the compass for how they present themselves and practice business with their everyday customers and thier partners that become our friends and family.
In today's conversation we will be exploring Andrew's unique path into the coffee world and the peaks and valleys that mad him and his company what they are today.
This is one of the most encouraging, passionate, and genuine interviews to date and serves as a real dose of inspiration to put integrity and people at the center of all we do.
We cover:
- The difficulty of being in hospitality in LA.
- Becoming a barista, manager, owner
- Looking after people first
- Viewing things as opportunities
- Serving the needs of the neighborhood
- Flag planters vs hometown roasters
- Adventures in learning to roast
- Our hospitality and staff care mindset
- Taking over an existing space at the right time
- How the homeless community saved MadLab Coffee
- MadLab service mantras and the importance of mentorship
- Why it's not about money
Links:
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129 : Founder Friday w/ Casey & Jeremy Miller of The Mudhouse, St. Louis, MO
075 : Founder Friday w/Jill Killen of Cloud City Coffee, Seattle Washington
107 : Kyle Glanville & Charles Babinski of G&B Coffee and Go Get em Tiger
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