Experience by Design The Employee Strikes Back: Ben Whitter on Employee Experience
Are employees like customers now? For example, does an employee's capacity to leave feedback on social media or employment sites like Glassdoor tip the balance of power in the workplace when employees are unhappy? How are mega companies like Amazon changing their approach to employee experience and helping other companies wake up to coming back to the fundamental point of starting with the human? As Ben says, its not just about what you create and contribute to the employee experience, a lot of the value your company creates is also in the negative things you prevent from happening for your brand. The takeaway: Be good to your people because we're all people.
Ben is the Chief Experience Office at World Employee Experience Institute.
https://www.worldeeinstitute.com/about
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