TechCrunch Startup News This industrial AI startup is winning over customers by saying it won’t get acquired
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Jul 29, 2025 Discover how C-Vector, an industrial AI startup, is navigating the competitive acquisition landscape by instilling customer trust. The founders emphasize their commitment to independence and innovation, focusing on tailored software solutions for key industries. Learn about their strategic partnerships aimed at enhancing operational efficiency while addressing potential challenges in customer relationships.
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Customers Question Startup Longevity
- Customers often ask if C-Vector will still be operating in six months to a year.
- Founders Richard Jang and Tyler Ruggles assure them that the company is not going anywhere, which builds trust.
Mission Alignment Builds Trust
- Startups can reassure customers by aligning their mission and offering guarantees like code escrow.
- Long-term commitment communicated clearly is crucial to customer trust in industrial AI.
Founders' Diverse Backgrounds
- Jang's experience building iPad apps for Shell workers who never used iPads helped him understand real-world user needs.
- Ruggles’ particle physics work taught him rapid troubleshooting and uptime accountability, fostering confidence.