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Viewing History System Challenge
- Peter Stout made a key technical decision for Netflix's viewing history system.
- Six months later, increased load invalidated his assumptions, causing scaling issues.
Incongruence as a Strength
- Peter Stout positions himself as a source of "incongruence" within Netflix.
- He believes this is crucial for organizational robustness in changing environments.
Guiding Without Control
- Explain the context, the reasoning, and the desired outcomes.
- Ask questions to guide individuals towards contributing to the shared goals.