CX Today Can You Distinguish Between This AI Voice Agent and a Real Person?! An Introduction into PolyAI
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Nov 19, 2025 Curious if you can spot AI among humans? Dive into the latest in conversational AI with PolyAI as they showcase technology that mimics real human interaction. Discover how these advanced voice agents can enhance customer service while maintaining trust through realistic dialogue. Explore the role of AI in handling repetitive tasks and reshaping customer support. Plus, get insights into safety measures for AI chatbots. Can you tell the difference? Tune in to find out!
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Human-Like Voice Agents At Enterprise Scale
- PolyAI builds voice agents that can be indistinguishable from humans in many customer calls.
- They target complex enterprise contact centers to deliver high-fidelity, patient, and consistent service.
Cambridge Roots And Big-Name Deployments
- Nicola explains PolyAI's Cambridge research origins and deep learning roots from founders' PhDs.
- She cites deployments with FedEx, PG&E and Caesars as proof that large enterprises trust their agents.
Automate Repetition, Keep Human Expertise
- AI outperforms humans on repetitive, patient tasks like step-by-step Apple Pay setup.
- Combining AI for repetitive tasks and humans for complex work yields a stronger contact center.