Remote Resourcing Part 2 - Managing And Motivating A Remote Team With Noel Andrews

Apr 13, 2023

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In this episode of The Agency Accelerator, Noel Andrews, founder of Job Rack, joins the podcast to discuss how to make remote workers feel like part of the team. The conversation covers topics such as setting clear expectations, providing feedback, and the differences between freelancers and core team members. The importance of regular check-ins and scorecards is emphasised, along with the use of communication tools such as Slack and Loom. The benefits and challenges of hiring offshore talent are also discussed. Business owners looking to grow a profitable, sustainable, and enjoyable agency will find valuable advice and experiences shared in this episode.

Time Stamp

[00:00] Noel Andrews runs Jobrack EU, helping businesses hire remote team members from Eastern Europe

[02:55] Invest time and energy in onboarding to foster company culture, technical skills, and interpersonal connection.

[06:30] Team meetings should be fun and include personal questions; use Geekbot for automated stand ups; have 1-1s with scorecards to review performance.

[10:09] Communication and project management tools (Slack, MS Teams, Zoom, Around Co, Myro), Send Wish Online for birthday and work anniversary cards, Loom for check-ins.

[15:31] Hiring offshore can provide high-quality English speakers, but how and when do you introduce them to your clients?

[21:57] Set clear expectations, give permission to ask questions, give feedback and encourage ownership of changing.

[26:07] Focus on outputs, not hours, but don't expect freelancers to do multiple jobs.

Quotations

"Investing in Onboarding is crucial so invest the time to explain how you want them to work and fit in with your team and your culture." Noel Andrews

"We need to assess the performance of our staff on outcomes and outputs, not the hours that they're working." Rob Da Costa

"The AID Model (Action, Impact, Do Differently): "When we give feedback, discussing the impact can help encourage ownership and change” Noel Andrews

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Useful links mentioned in this episode: