Zac Hall, a tech commentator, and James Thomson, an app development expert, dive into the world of technology and customer service. They share their favorite music-listening devices while recounting amusing tech support mishaps, including issues with the iPhone 15 Pro. The conversation shifts to their experiences navigating various social media platforms amidst constant evolution. They also discuss exciting advancements in augmented reality, highlighting Meta's Orion and Apple's Vision Pro, and contemplate the future of self-driving technology.
Preferences for listening devices vary greatly, influenced by factors like privacy during social activities versus multitasking at home.
Frustrations with tech-related customer service reveal a general trend of low expectations and challenges faced by users in new environments.
Deep dives
Preferred Music Listening Devices
When listening to music out loud, personal preferences for devices vary significantly. Some individuals prefer using headphones or earbuds, like AirPods, for a more private experience, especially when in a shared environment such as an office. Others, however, find that smart speakers like the HomePod Mini serve well in domestic settings, allowing them to enjoy music while multitasking, such as cooking or cleaning. The conversation also highlights car audio systems as popular choices, as many listeners enjoy playing music or podcasts during drives, making the car a personal sanctuary for sound enjoyment.
Frustrations with Customer Service
Recent experiences with tech-related customer service often showcase challenges and frustrations faced by users. One guest recounted issues related to an order for a newly released book, emphasizing the limitations of relying on external platforms like Amazon for resolutions. Additionally, frustrations were shared regarding problematic interactions with Sonos speakers, illustrating how insufficient customer support can leave users feeling helpless. The sentiment reflects a broader trend where low expectations of customer service lead to a resigned acceptance of tedious processes and unresolved complaints.
Evolving Social Media Engagement
The shifting landscape of social media reflects users' adaptations to new platforms and technologies. Many have begun exploring multiple platforms like Mastodon, Blue Sky, and Threads due to the fragmentation of their online social circles, which were once consolidated on Twitter. The introduction of tools like Croissant, which enable simultaneous posting across various platforms, highlights the necessity to manage content across diverse spaces. Users express a desire for more unified experiences as they navigate this splintered environment, feeling both connected and overwhelmed by the current offerings.
Our preferred devices for listening to music out loud, recent frustrating tech-related customer service experiences, current social media habits, and examples of technology that have recently impressed us.
This episode of Clockwise is sponsored by:
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