Bernard Marr's Future of Business & Technology Podcast Why AI Agents Will Trigger The Biggest Workplace Revolution In 25 Years - Livestream With Salesforce
4 snips
May 8, 2025 
In a riveting conversation, Marc Benioff, the visionary founder and CEO of Salesforce, discusses how AI agents are redefining the workplace. He shares insights on digital labor revolutionizing tasks from customer service to strategic planning. The dialogue dives into the future where robots greet hotel guests and highlights the essential skills workers will need in this AI-driven landscape. Benioff also touches on AI's potential to transform education and the importance of human skills in tandem with technology for a harmonious workforce.
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AI Agents: A New Labor Revolution
- AI agents provide a massive new category of digital labor that will transform workplaces much more than just generative AI alone.
- These agents autonomously handle tasks like customer service, boosting productivity and changing business operations fundamentally.
Leaders Must Embrace AI Agents
- CEOs should deploy AI agents to augment themselves and employees for higher productivity and efficiency.
- Integrate AI into business processes and leverage agentic layers for automating support and sales functions now.
AI Boosts Executive Planning
- Marc Benioff uses an AI agent to collaborate on his business plan along with another executive.
- The agent analyzes competitors and suggests improvements, enhancing decision-making with data-driven insights.