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DataFramed
#240 Generative AI in the Enterprise with Steve Holden, Senior Vice President and Head of Single-Family Analytics at Fannie Mae
Sep 2, 2024
39:07
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Steve Holden, Senior Vice President at Fannie Mae, dives into the world of generative AI and its transformative impact on financial services. He addresses the balance between innovation and regulatory challenges, emphasizing responsible implementation. Holden discusses the vital role of transparency and governance in AI integration while highlighting the importance of employee engagement for successful adoption. He also notes the need for skills transformation as workplaces adapt to AI technologies, ensuring a future-ready workforce.
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Quick takeaways
- Generative AI enhances data interrogation and knowledge management, fostering data literacy and independence among business teams in financial institutions.
- Implementing generative AI in regulated industries requires a robust governance framework, balancing innovation with risk management while promoting transparency and accountability.
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Opportunities of Generative AI in Financial Services
Generative AI offers transformative opportunities for large financial institutions by enhancing functions such as data interrogation and knowledge management. It allows for more effective searching capabilities, tailoring results to the specific context of inquiries. For example, instead of sifting through irrelevant FAQs, users can receive personalized answers that directly address their unique situations. This improved interaction enables business teams to engage with data more independently, fostering a culture of data literacy and enhancing overall efficiency.
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