#240 Generative AI in the Enterprise with Steve Holden, Senior Vice President and Head of Single-Family Analytics at Fannie Mae

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Sep 2, 2024

Steve Holden, Senior VP at Fannie Mae, dives into the transformative world of generative AI in financial services. He discusses critical challenges like balancing innovation with regulatory compliance, emphasizing the need for transparency and governance. Holden highlights strategies for fostering excitement around AI and ensuring employees adapt amidst fears of job security. The conversation also touches on the urgent need for skills transformation and how organizations can harness AI to enhance creativity while responsibly scaling technology.

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INSIGHT

Generative AI Opportunities

Generative AI offers enhanced search capabilities by understanding context.
It empowers business teams to directly interact with data, improving data literacy.

ADVICE

Mitigating Generative AI Challenges

Keep humans accountable for AI's actions, not the computer itself.
Test models for specific uses, employ prompt engineering, and ensure data-backed reasoning.

INSIGHT

Balancing Speed and Governance

Speed is crucial, but avoid being too fast or too slow with Generative AI integration.
Governance plays a vital role in determining the appropriate speed.

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The rapid rise of generative AI is changing how businesses operate, but with this change comes new challenges. How do you navigate the balance between innovation and risk, especially in a regulated industry? As organizations race to adopt AI, it’s crucial to ensure that these technologies are not only transformative but also responsible. What steps can you take to harness AI’s potential while maintaining control and transparency? And how can you build excitement and trust around AI within your organization, ensuring that everyone is ready to embrace this new era?

Steve Holden is the Senior Vice President and Head of Single-Family Analytics at Fannie Mae, leading a team of data science professionals, supporting loan underwriting, pricing and acquisition, securitization, loss mitigation, and loan liquidation for the company’s multi-trillion-dollar Single-Family mortgage portfolio. He is also responsible for all Generative AI initiatives across the enterprise. His team provides real-time analytic solutions that guide thousands of daily business decisions necessary to manage this extensive mortgage portfolio. The team comprises experts in econometric models, machine learning, data engineering, data visualization, software engineering, and analytic infrastructure design. Holden previously served as Vice President of Credit Portfolio Management Analytics at Fannie Mae. Before joining Fannie Mae in 1999, he held several analytic leadership roles and worked on economic issues at the Economic Strategy Institute and the U.S. Bureau of Labor Statistics.

In the episode Adel and Steve explore opportunities in generative AI, building a GenAI program, use-case prioritization, driving excitement and engagement for an AI-first culture, skills transformation, governance as a competitive advantage, challenges of scaling AI, future trends in AI, and much more.

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