Lovefly Ep. 32 - Meet Max Longhin, Cabin Crew Manager... crew just love to help nervous flyers
May 27, 2021
Max Longhin, Onboard Cabin Crew Manager for Virgin Atlantic, shares his wonderful examples and tips from over 30 years of flying. They discuss strict training standards, love and customer service in the airline industry, handling incidents in the air, safety procedures during boarding, de-stressing tips, and Max's generosity and likability.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 3min
Strict Training and Testing Standards for Cabin Crew
03:09 • 4min
Love and Customer Service in the Airline Industry
07:21 • 3min
Experiencing Incidents in the Air
09:51 • 7min
Cabin Crew Safety Procedures during Boarding
16:38 • 20min
De-stressing Tips, Baggage, and Communication with Cabin Crew
36:33 • 3min
Max Longhin's Generosity and Likability
39:06 • 2min