Growth Vault S1E3 - Magic Moments aren't Aha Moments
May 22, 2023
The podcast discusses the concept of magic moments and how they enhance user experience. They explore creating magic moments through surprise and delight and the impact of expectations on customer satisfaction. They also discuss the importance of brand experiences and customization, word of mouth and evangelism in growing a brand, and the role of customer success teams. The chapter also emphasizes the importance of taking action, building a community, and analyzing business data. In addition, there is a discussion on movie and TV recommendations, books, and future plans for the podcast.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 4min
Creating Magic Moments
04:05 • 8min
Creating Magic Moments as a Brand
12:31 • 31min
Taking Action and Building Community
43:54 • 6min
Movie and TV Recommendations, Books, and Podcasts
50:21 • 3min
An Impressive Panelist and Plans for Structure Changes
53:29 • 3min