Raising Health The (Epic) Arc of a Patient Journey with Seth Hain
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Apr 15, 2025 Seth Hain, SVP of R&D at Epic and a veteran in health technology, joins Julie Yoo to unpack the evolution of healthcare IT. They dive into how patient care orchestration has transformed across diverse settings, emphasizing the role of generative AI and its impact on workflows. Seth challenges the term "electronic health record" and advocates for integrating patient narratives with existing medical records. The conversation explores the necessity of collaboration within the healthcare ecosystem and the future of consumer-centric care models.
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Rethinking EHR as Orchestration
- The term "electronic health record" is misleading and evolving towards orchestration of patient care across diverse settings.
- Epic views its system more as an orchestration platform for managing patient health journeys than just a record-keeping tool.
Three Eras of Healthcare IT
- Healthcare IT has evolved through three eras: scaling integrated systems, fostering collaboration across systems, and speeding delivery with innovations like generative AI.
- The COVID-19 pandemic accelerated rapid adoption and innovation that now extends into AI-driven clinical workflows.
Epic's Consistent Role Expands
- Epic's role remains focused on the patient journey and integrated care, though the scope now includes genomics and life sciences.
- The patient story is expanding, requiring broader ecosystem collaboration beyond traditional health systems.