In this podcast, the hosts discuss the excitement of being able to hold their Walmart U.S. Year Beginning Meeting in person after a couple of years. They talk about resetting expectations for FY23, Charles Redfield's promotion to Chief Merchandising Officer, and the importance of always innovating to provide the best items for customers. They also share their journey of adapting and pivoting during the pandemic, managing the present while considering the future, and staying ahead of customer needs. Connecting with store managers and associates and having fun in the stores through merchandise are also highlighted.
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Quick takeaways
The importance of pivoting and adapting the supply chain management and overall business strategy to meet the challenges of the pandemic.
The significance of reconnecting with store managers and bringing back the excitement of merchandise to revitalize the shopping experiences of customers.
Deep dives
Charles Redfield's Journey and Role at Walmart
Charles Redfield, the new chief merchant of Walmart US, discusses his journey with the company, starting as a part-time cashier at Sam's Club and spending several years in operations and merchandising. He also shares his experience working internationally in the UK and China. Charles highlights the shift in the food business during the pandemic, where they went from managing the business as usual to being essential workers. He emphasizes the need to pivot and adapt their approach to supply chain management and the overall business strategy. Charles expresses gratitude for the hard work of associates and reflects on the importance of sustainability and long-term thinking in their business model.
Lessons Learned and Future Outlook
During the challenging times of the pandemic, Charles emphasizes the importance of overcommunication and managing the needs of the present while considering the long-term impact. He discusses the focus on sustainability, regeneration, and addressing climate change in their business model. Charles acknowledges the unpredictability of the future and the need to constantly adapt to meet the evolving demands and expectations of customers. He emphasizes the importance of staying in front of customers and earning their business by anticipating their needs and preferences.
Resetting Expectations and Emphasizing Fun
As the meeting marks a return to normalcy after the pandemic, Charles highlights the importance of reconnecting with store managers and bringing back the excitement of merchandise. He discusses the role of innovative and exciting items in revitalizing the shopping experiences of customers. Charles emphasizes the significance of learning from past experiences while focusing on having fun and delivering what customers want. He expresses enthusiasm for the upcoming days of the meeting and the opportunity to see colleagues he hasn't encountered in years.
For the first time in a couple years, we were able to hold our Walmart U.S. Year Beginning Meeting in person! It’s so energizing to be in Houston, connecting with the entire team from across the country. We're spending time this week talking about resetting our expectations for FY23. We’ve all been through so much, and while things won’t go back to the way they were - we're excited to start having a bit more fun with merchandise. Charles Redfield was recently promoted to Chief Merchandising Officer for Walmart U.S. and he joined John Furner from the Merch floor to talk about how we’re always innovating to provide the best items for our customers and members.
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