Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad? Today Bob Furniss and I discuss Workforce Management.
- Why WFM deserves more empathy
- Why WFM is a lot of art and a lot science
- Wat makes WFM such a complex job
And much more ...
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/
