Welcome to In Reality, the podcast on truth, disinformation and the media. I’m your host Eric Schurenberg, a former journalist and media exec, now the founder of the Alliance for Trust in Media.

At the front lines of the battle for truth in the information ecosystem are the social media platforms’ trust and safety teams. Trust and safety teams are the data-science professionals who make sure that social media content conforms to the platforms’ standards. It’s a finger-in-the-dike kind of task, because of both the volume of content—34 million videos uploaded on TikTok every day, for one example--and the judgment needed to distinguish merely obnoxious content from the truly harmful.

And lately, the whole idea has run into significant headwinds, some political, from Republicans who say that trust and safety is just a code word for censorship; And some economic, from platforms leaders, who have been cutting back their trust and safety teams as cost centers and generally more trouble than they’re worth.

Today’s guest, Jeff Allen, is very much part of this world. Jeff’s a former trust and safety executive at Meta, now the founder of the Integrity Institute, which is both a community for trust and safety professionals and an advocacy group for a kinder gentler social internet. Jeff and I discuss what trust and safety professionals really think about free speech; why Instagram search tends to harm young people and Google’s does not; why Mark Zuckerberg doesn’t like trust and safety, in Zuck’s own words; and where those hoping for an internet that does better at fostering human well-being, might find reason for optimism.

Website - free episode transcripts
www.in-reality.fm

Produced by Tom Platts at Sound Sapien
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Alliance for Trust in Media
alliancefortrust.com

Battered But Still Hopeful, The Guardians of a Civil Internet with Integrity Institute's Jeff Allen