Letting & Estate Agent Podcast Proptech vs People - Ep. 2351
Oct 9, 2025
Discover the balance between cutting-edge technology and the human touch in the property market. Andrew Seldon from Belvoir highlights how prop tech enhances efficiency, like speeding up AML checks, but can't replace essential human skills in negotiation. Learn about crucial tools like Inventory Hive and Reapit that streamline processes, yet their success depends on team engagement. Emphasizing the need for ongoing development, Seldon advocates for tailored tech solutions that truly meet business needs.
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Tech Speeds Processes But Doesn’t Replace Humans
- PropTech boosts efficiency and speeds processes like AML checks and property listings.
- Andrew Seldon argues technology complements but cannot replace human judgement and conversation.
Onboard Teams Before Deploying Tech
- Get your team to understand and embrace the PropTech you adopt.
- Train staff so the technology becomes an effective support rather than an unused cost.
Don’t Use Tech To Replace Engagement
- Avoid buying tech as a cheap substitute for staff without engagement.
- Involve and win over your team to prevent tools becoming pointless or misused.