CX3 Authors Roundtable - Part 2

Serena Riley is the VP of Experience Management at renewables energy tech start-up SkySpecs, Inc. and a Certified Customer Experience Professional (CCXP) who has been igniting transformation in individuals, teams, and organizations for 20-years. She is a customer experience expert who specializes in cultivating customer-centricity and employee-elevation and is keen on broadening the narrative of Customer Experience to an even more holistic strategy of Human Experience Management. Francesca Tempestini is an enthusiastic disseminator of the Disney Approach and a Customer Experience lover. training.  Francesca likes to combine her Disney experience with CX and EX principles, bringing Disney sparkles and insights to non-magical industries. Her goal is to show how the Disney Approach can be applied to any industry, promoting a people-centric approach to business which includes employees. Sandra Thompson is a consultant (eievolution.com) in customer experience, employee experience and she’s a remote work enthusiast. She’s a formal and informal educator in this space. She runs the Applied Customer Experience and Emotional Intelligence course, she's an emotional intelligence coach (the first Goleman Emotional Intelligence coach in the UK) and she lectures part time at Pearson Business School in London.