S4E11: Leading with Empathy with Jim Carlough

Aug 7, 2025

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**GET A FREE BOOK** Be one of the first three to comment on this interview with Jim Carlough and get a signed copy of his book, "The Six Pillars of Effective Leadership," for free. No strings attached!

Leadership + Writing a Book

even though there's a gene for some tendencies, leaders are made and not born
he wrote a book because managers aren't given guidance when promoted
he started mentoring others and common manager challenges were around dealing with people
Jim stopped watching the news because he wasn't sure who was telling the truth anymore

Integrity

it's the foundation of effective leadership
"Did I do anything today for my benefit that was at the expense of someone else?"
Integrity leads to trust, commitment, focus, and retention
to build integrity, journal, listen to your people, and take notes
CEOs aren't necessarily role models, but they are easy to find references to help us connect the dots

Empathy

put yourself in the shoes of your employee, understand the problem, and help them solve it
"What would I want?" when thinking situationally about others
very challenging to develop empathy
we're afraid to say the wrong thing; first, start by listening
ask yourself where you've seen empathy being shown and then model it
people right now need to hear "it's going to be okay"

About Jim Carlough in his own words: I am a graduate of Seton Hall University, South Orange, New Jersey with a degree in Psychology. I am an accomplished executive with experience in the C-suite and EVP/VP with over 30 years of expertise in driving explosive growth and profitability for healthcare and healthcare technology organizations ranging from start-ups to large scale enterprises. With a demonstrated history of success in building high-performance teams, revitalizing struggling portfolios, and leading successful M&A integrations. A strategic leader capable of energizing and transforming any organization.

His 2024 book is "The Six Pillars of Effective Leadership."

Leadership Voyage is brought to you by Golden Mean Consulting Group, specializing in the training of new managers.

Leadership Voyage
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voice: by Ayanna Gallant
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