The Private Equity Podcast, by Raw Selection

Building a $2.3 billion-dollar business from the ground up with Jeff Zwiefel

Jul 1, 2025
Join Jeff Zwiefel, former President & COO of Life Time, who expertly scaled the business from $139M to $2.3B. He delves into the significance of a people-first culture and why private equity often falters by ignoring leadership and employee development. Jeff discusses innovative hiring practices through 'casting' and the need for rigorous training programs. He also highlights trends in the health industry, including personalized wellness services, while revealing how to use leadership to foster accountability and growth.
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INSIGHT

PE's Overlooked People Factor

  • Private equity firms often err by focusing solely on financial KPIs and neglecting the people, culture, and leadership behind the business.
  • Strong team engagement and culture are crucial for sustainable growth and exemplary customer experience.
ADVICE

Casting Over Hiring

  • Cast employees for roles like a Broadway musical, focusing on personality fit rather than just hiring.
  • Invest heavily in rigorous training and ensure consistent, high-standard execution across all locations.
ANECDOTE

GM Navy SEAL-Style Training

  • Jeff designed a nine-day intensive GM training, culminating in panel presentations to certify readiness.
  • GMs who excel receive awards, stock, and cash to celebrate with their teams, boosting morale and performance.
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