455 The Time to Win by Jay Baer

Sep 29, 2023

Jay Baer, author and researcher, discusses the importance of speed and responsiveness in business, with a focus on customer interactions. He highlights the finding that speed is now the single most important component of the customer experience. Baer emphasizes the opportunity for businesses to gain a competitive edge by outperforming their competition in responsiveness. The chapter also explores the power of personalized patient care and strategies for managing customer expectations. They further discuss the concept of offering a fast pass to customers and the significance of being responsive in business.

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Introduction

00:00 • 2min

Jay Baer's Connection to Tequila and 'Bear Down'

01:59 • 4min

The Importance of Responsiveness and Revenue

05:55 • 14min

The Importance of Speed and Responsiveness in Customer Interactions

20:14 • 12min

The Power of Personalized Patient Care

32:27 • 6min

Reassuring Questions & Managing Expectations

38:07 • 9min

Offering a Fast Pass to Customers

46:56 • 11min

The Time to Win: How to Exceed Your Customers’ Need for Speed by Jay Baer

About the Book:

Jay Baer recently launched a comprehensive, proprietary research study to measure the relationship between responsiveness and revenue.

The key finding:

We care about time (and how we spend it) more than ever.

Speed has always been an important part of the customer experience. But the research suggests it’s now the single most important component.

Today, 2/3 of customers say that speed is as important as price.

If you give your customers time, they will give you money.

And if you cost your customers time, it will cost you money.

And that’s why, instead of writing a full-length book that asks you to devote five or more hours to it, Jay Baer created this concise mini-book.

This is truly The Time to Win. Business leaders have a massive opportunity to lean into speed and responsiveness throughout the customer journey and use it as a competitive edge.

You’ve no doubt heard the adage: Good, Fast, Cheap – pick any two.

Today, you can decide whether you want to be fast and inexpensive, or fast and high quality. But being fast is not optional.

Because today, we interpret speed as caring, don’t we?

If a business or organization (or friend, spouse, colleague, or offspring) responds more rapidly, we interpret that as them caring more about us and our issue.

This means that, in your business, if you can outperform your competition in responsiveness, you can gain and keep more customers than they do.

In this short, but meaty book, Jay Baer gives you the 6-piece Time to Win framework. It includes specific recommendations–with examples–for how, why, when, and where to optimize your responsiveness inside your organization.

Jay has trained thousands of business leaders on this framework, and it’s in use today in organizations everywhere who understand that The Time to Win starts….NOW.

About the Author:

Jay Baer is a 7th-generation entrepreneur, New York Times best-selling author of seven books, and founder of six multi-million dollar companies.

In 2023, he was named a Top 30 Global Guru in both Customer Experience and Marketing.

Jay has advised more than 700 brands in his career, including Nike, Oracle, Hilton, The United Nations and 40 of the FORTUNE 500.

He is an inductee into the professional speaking and word-of-mouth marketing halls of fame.

Jay has authored or co-authored among the best-selling business books of all time in the categories of digital marketing, customer service, customer experience, and business growth.

He has been named to more than 50 top global business influencer lists.

And, interesting fact – he is one of the world's most popular tequila influencers!

Click here for this episode's website page with the links mentioned during the interview...

https://www.salesartillery.com/marketing-book-podcast/time-win-jay-baer