Franchise Secrets Podcast

What Broke When Restore Hyper Wellness Grew Too Fast—and How They’re Course Correcting With Steven Welch

Jan 21, 2025

39:34

What breaks when a franchise scales too quickly, and how can it be fixed? In this eye-opening episode, Erik Van Horn talks with Steven (Steve) Welch, co-founder of Restore Hyper Wellness, about the hidden challenges of rapid franchise growth. Steve reveals the critical missteps as Restore expanded too fast, including leadership gaps, missing operational systems, and a lack of a clear sales process. He then shares how the company is actively course-correcting by rebuilding its infrastructure, strengthening its leadership team, and listening closely to franchisees through its Franchise Advisory Council (FAC). This episode is a must-listen for franchisors and franchisees who want to scale responsibly without sacrificing long-term success.

“When I stepped into the role, I was hoping there would be a silver bullet. There’s no silver bullet. It was a lot of little things that had to change that added up to a lot." ~ Steven Welch

In This Episode:

- How Steve got into entrepreneurship

- Pitfalls of growing too fast

- Staying motivated after a big exit

- Building a team with scale experience

- Why franchisee due diligence matters

- How to raise outside capital

- Business valuation and convertible notes

- How the FAC drives better decisions

- Overhauling the sales process for growth

- Restore's roadmap for consistent success

- Standardizing systems to sustain growth