On this episode of For Leaders, Clint meets with Ben Chodor to talk about how he became the CEO of CallRevu and what his journey through the tech industry has been like. He talks about using AI to progress the business forward and to increase customer loyalty by making their experience even better with the use of data. They dive into the process of developing client relationships and how building loyalty starts with engaging your employees. When your employees are engaged, it allows you to establish a company culture that encourages teamwork and honest dialogue without fear of retribution. They also discuss common failures among business leaders, and how saying "thank you" is one of the easiest things you can do to win. "I like to disrupt. I like technology. I am all about our people, empowering employees. At the end of the day, I put really, really good people around me and empower them to make decisions, and that's how you grow an organization and build really good client intimacy."
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