The Handbook: The Agency Operations Podcast
Manish Kapur: Optimize these 4 areas to grow your agency
May 20, 2024
Manish Kapur, with 25 years of experience in creative ops, shares how to optimize agency operations for profitability. He discusses leadership development, staff retention, financial planning, and process improvement. Learn how to boost profits by streamlining these 4 pillars within your agency.
39:50
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Quick takeaways
- Focus on improving team's time utilization and reducing hiring costs for agency profitability.
- Implement financial forecasts and best practices in process optimization for sustainable agency success.
Deep dives
Manish Kapoor's Journey Into Agency Operations
Manish Kapoor shares his transition from a designer to an operations role, highlighting the importance of realizing one's skills and adjusting career paths accordingly. Kapoor emphasizes the significance of being open to shifting roles based on strengths and recognizing the need for proper training and support when transitioning into management roles.
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