Payments: a RevOps Problem in Disguise

In this episode of the RevOpsAF podcast, host Matthew Volm sits down with Vince Chiofolo, SVP of Revenue Operations at Dash Solutions, to explore a hidden churn driver most operators overlook: payments. 💳

 

Nearly 50% of subscription churn is caused by failed payments—yet many revenue teams treat payments as a finance problem, not a RevOps one. Vince breaks down why payments are central to retention, NRR, and customer loyalty, and how RevOps can turn payment friction into a growth lever.

 

📊 What you'll learn in this episode:

↳ Why payment failures account for nearly half of all churn

↳ How inbound and outbound payments impact customer experience

↳ Case studies from Spotify & Uber on optimizing payments for growth

↳ Tactics for RevOps teams to reduce involuntary churn and expand TAM

↳ The role of AI in fraud mitigation and the future of payments

 

👥 Perfect for: Sales Ops, Marketing Ops, CS Ops, and RevOps leaders looking to improve churn, NRR, and retention.

 

🔗 Related Content RevOps structure & alignment: https://www.revopscoop.com/post/revops-is-having-a-moment-but-does-anyone-really-know-what-it-is-or-how-it-should-be-structured

Opportunity best practices: https://www.revopscoop.com/post/back-to-basics-opportunity-best-practices

 

Join the RevOps Co-op community: https://www.revopscoop.com/membership/membership-options

 

🤝 Connect with Vince on LinkedIn: https://www.linkedin.com/in/vincechiofolo/

🤝 Connect with Matt on LinkedIn: https://www.linkedin.com/in/matthewvolm/

 

💗 Not a member of RevOps Co-op yet? Join 17,000+ operators here: https://www.revopscoop.com/membership/membership-options

 

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#RevOps #RevenueOperations #CustomerSuccess #Churn #Payments