A recent LinkedIn post about how "CRM is a business process, not a software" by friend of the show, Mark Wainwright, prompted us to bring back this hit from our archive: Our conversation with Mark about consultancy sales, sales processes - and CRM software. It's a "director's cut" of episodes S12E2 and S12E3 (combined for your convenience)... and we hope you enjoy it!

Episode guest: Mark Wainwright, principal and owner, Wainwright Insight.

Voices by Ash and Flo.
Production by crossing the river studios
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota

Please get the shownotes to this episode on unbillable-hrs.com (1) and (2).

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