Digital Accessibility The Importance of Being Open and Welcoming to All Kinds of Expertise
Jan 14, 2024
Jen Smith, Director of Strategic Initiatives and Accessibility at Visa, delves into her experiences in the accessibility field, having worked at J.P. Morgan Chase and Microsoft. She discusses the importance of incorporating diverse perspectives and collaborative approaches in creating accessible digital payment solutions. Jen highlights innovative strategies for improving data representation, focusing on making charts and graphs easier to understand for individuals with learning disabilities. Her passion for inclusive design underscores the commitment needed to enhance user experiences for all.
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Early Accessibility Work
- Jen Smith's first formal accessibility role involved working with student loans at an Oklahoma agency.
- With limited resources, she relied on online resources and a "progress over perfection" approach.
Career Progression
- Jen Smith's career progression included working for various organizations, each with unique challenges and opportunities.
- From a state agency to for-profit companies and the federal government, she adapted her skills and knowledge.
Openness in Accessibility
- The accessibility field has become more open and welcoming to diverse expertise, fostering creative solutions.
- Newcomers often bring fresh perspectives that challenge established norms and drive innovation.