Eps.67 | Retail's intelligent future: Globant's Pierre Kremer on AI, composability and frictionless shopping

Tim Bond speaks with Pierre Kremer from Globant about how modern retail architecture creates unified shopping experiences. Pierre shares his expertise on helping retail clients implement technical architectures that support their business models whilst providing excellent customer experiences.

Pierre explains how the retail sector has moved beyond traditional e-commerce into unified commerce, where physical and digital shopping experiences work together. He outlines Globant's retail vision based on five key pillars: convenience, consistency, relevance, empowerment, and flexibility.

The conversation covers composable architecture and how retailers are moving from monolithic systems to more adaptable, API-driven approaches that accelerate development cycles. Pierre shares real-world examples of advanced checkout experiences, including the LA Clippers' Intuit Dome arena with facial recognition entry and Uniqlo's RFID-equipped checkout system that eliminates item scanning.

They also discuss the ROI challenges of certain retail AI applications, the importance of accurate inventory data between online and physical stores, and how blockchain supports better supply chain traceability and sustainability initiatives.

• The progression from e-commerce to unified commerce

• Composable vs monolithic architecture approaches

• Advanced checkout systems like remote payment processing

• AI applications in retail and which ones provide real value

• How retailers can reduce technology costs and time-to-value

• Future retail trends focused on sustainability and personalisation

Timestamps

01:41 Introduction to modern retail architecture

03:21 Pierre's background and experience

05:07 Globant's Retail Studio vision

07:23 Composable vs monolithic architecture

10:20 Real-world case studies of advanced checkout experiences

14:11 Connecting online and in-store experiences

17:50 AI applications and challenges in retail

21:34 Critical data handoffs between store and online

23:51 Essential business outcomes from modern retail architecture

25:14 Blockchain applications in retail

28:08 Future retail trends and sustainability

32:27 Advice for new technical leaders

Want to learn more?

Visit Globant's website: https://www.globant.com/

Connect with Pierre Kremer on LinkedIn: https://www.linkedin.com/in/pierrekremer

Connect with Tim Bond: https://www.linkedin.com/in/tngbond/

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