Becker’s Healthcare Podcast Navigating Healthcare's Future with Talent, Technology and Transformation
Nov 19, 2025
Shannon Libbert, a Senior Partner at Kingsley Gate and seasoned HR strategist with 25 years in healthcare, shares her insights on navigating modern workforce challenges. She discusses the critical skills for healthcare leaders, emphasizing the importance of change management and trust-building. AI is framed as an enabler rather than a threat, enhancing caregiver interactions while streamlining processes. Shannon also underscores the need for cultural alignment and soft skills within organizations to foster transformation and resilience.
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Soft Skills Trump Technical Alone
- Soft skills like change management and tolerance for ambiguity now differentiate healthcare leaders.
- Leaders must connect with teams across five generations to build trust and drive outcomes.
Client With 90% Internal Promotions
- One client promotes 90% of leaders from within, showing strong internal succession.
- That practice demands deliberate talent cultivation and foundational leadership development.
AI As An Enabler, Not A Replacement
- Treat AI and other tech as enablers that reduce administrative burden.
- The winner organizations adopt technology to free caregivers for more patient and people time.