Agency leaders tell me the digital transformation efforts they’re undertaking are focused on mission and not just better technology. One mission outcome that’s becoming - or already is - important to agencies is customer experience. Beth Martin is a digital services expert at the Office of Personnel Management. At the ACT-IAC Digital Transformation Summit recently, she tells me how OPM is merging customer experience and digital transformation, both tactically and strategically.
The Commandant of the Marine Corps, Gen. Eric Smith, has a three-pronged priority strategy for his service. The Marine Corps Deputy Commandant for Information, Lt. Gen. Matthew Glavy, says each of the three priorities intersects with his areas of responsibility. At West 2024 in San Diego recently, he tells me how.
The Thrift Savings Plan lists twelve risks on the latest edition of its Enterprise Risk Management framework. The Thrift Board has plotted those dozen risks on an Enterprise Risk Profile Dashboard. Kim Weaver, Director of External Affairs at the Federal Retirement Thrift Investment Board, explains how the TSP analyzes and chooses risks to track, and what the data on the dashboard mean.
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