Communicating, educating, and training boils down to how well you can connect with people to walk with them through information and transformation. If you want to be effective in these areas you need a whole lot of genuine passion and a desire to not just teach, but also to learn. Not many people in the industry embody this as much as today's guest, Michael Tan.

Michael is a 13 year industry veteran who rose up in the ranks from barista, manager, trainer, even opening his own coffee shop for a time. These days Michael is hosting events and educating scores of baristas in Malaysia as the wholesale trainer for JWC in Kuala Lumpur.

In our conversation today we get to trace Michael's journey in coffee with an emphasis on the lessons he has learned in communication, training, and customer education. We also discuss the importance of language, humility, context, and always learning.

Enjoy!

We discuss:

Rising as a barista
Conducting tastings
Learning to teach and inspire
The importance of language
Early mentors
Developing training presence and content
Relating to your culture and context
Ownership experience
KISS concept of training
3 P's of wholesale training
Passion and staying grounded
Soft skills in coffee

Links:

JWC Roastery Malaysia

Instagram: @mike.talks.coffee

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