Telephones and text messaging seem like necessary evils at best, but for many small businesses they're required. You just need to figure out how to use them effectively--and set rules so that they aren't abused. While Jason leaves the phone off the hook, David describes his trial of Google Voice and ultimate decision to use a live receptionist service.

This episode of Focused is sponsored by:

• Timing: The automatic time tracking app for OS X. Use code FREEAGENTS for 20% off until the end of July.
• Freshbooks: Online invoicing made easy.

Links and Show Notes:

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Virtual Receptionist & Live Call Answering Service | Ruby Receptionists

Google Voice