Alex Bramley on The Art of SLO, Part 1

Alex Bramley talks to Sven Johann about the basics of service level objectives

• SRE Workbook
• Implementing Service Level Objectives by Alex Hidalgo
• The Calculus of Service Availability
• Art of SLO Workshop)
• Google Customer Reliability Engineering blog
• Consequences of SLO violations
• Applying the escalation policy
• An example escalation policy

Chapters:

• 00:00:15 Welcome and intro
• 00:02:14 Terminology: SLI, SLO, SLA
• 00:09:05 Cost of a (cloud provider) outage
• 00:11:22 Reliability and customers happiness
• 00:20:19 Error Budgets
• 00:26:31 100% reliability is the wrong target
• 00:37:44 Collecting data
• 00:54:31 Latency SLIs
• 01:09:53 Outro