Hosts: Emily Zhong and Nishchay Joseph 

We are delighted to have Patrick McDermott, CEO of DigiTally, sharing his outsourcing experience with us today. DigiTally is a software provider located in County Galway, dedicated to using digital solutions to help food businesses stocktake effectively and avoid food waste. It is a significant contributor to reducing carbon emissions.  In this interview, we'll learn about Patrick's considerations when selecting outsourcing partners and their locations, as well as the challenges DigiTally has experienced in working with outsourcing teams.   Patrick also shares his experiences of successfully helping businesses achieve their goals such as reducing food waste, improving profit margins, and simplifying stocktaking.

1.     Can you tell us about DigiTally and why you decided to set it up?   How did your prior experience in high-end restaurants influence your decision to set up this business?

2.     Can you speak to DigiTally’s role as an outsourcing partner itself?

3.     Within food service operations, which areas do DigiTally's software have the biggest impact on reducing food waste (e.g., inventory management, ordering, forecasting)?

4.     What activities and services does DigiTally outsource and why did you decide to outsource them?

5.     We understand that you initially outsourced software development to India and then when that didn’t work, you switched to Poland.   Can you tell us about that experience and what you learnt from it?

6.     In light of those experiences, what are the attributes of an outsourcing partner that are important to you?

7.     During the outsourcing process, how do you manage communication with the external team and balance expectations with results?

8.     Your business has an environmentally conscious ethos in helping prevent food waste and some of the topics covered in your podcasts on your website have a sustainability focus.   Do you take into account ESG factors when selecting outsourcing partners?  

9.     We understand that you also outsource marketing for your business.  Can you tell us about that outsourcing relationship?

Thank you for finding the time to talk to us today. 

Notes, extra questions, and further reading:

https://www.digitally.io/food-service-matters-the-podcast/

Podcast team: Anne Marie Godfrey, Emily Zhong, Nishchay Joseph, Vera Tan.

Acknowledgements

Music 

Title: Voltaic Fluctuations

Artist: Ben Prunty

Source:  https://www.benpruntymusic.com/

License: Non-transferable license. Permission granted by Ben Prunty

Cover Art 

Title: Outsourcing experience of DigiTally

Artist: Anne Marie, Emily Zhong, Nishchay Joseph and Vera Tan

Source: DigiTally_Cover_Art.pptx

License: CC BY-NC-SA 4.0

Podcast License

Design Talk (dot IE) CC BY-NC-SA 4.0 

The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0

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