Keys To The Shop : Equipping Coffee Shop Leaders 208 : Building a Company that Cares w/ Kyra Kennedy of Baratza
One of the most unique things about Baratza, a legendary 20 year old home grinder company, is that people are not just loyal to them, but that those same people go out of their way to advocate for and recommend the brand to anyone who will listen. That does not happen by accident, it is cultivated and grown over time with am inset that sets out to care for and to be an advocate for the customer.
Today I am absolutely thrilled to present a conversation with the Co-Founder of Baratza, Kyra Kennedy!
You might say a concern for the well being of others has always been a core value of Kyra's having a background in environmental science before founding Baratza with her friend / Business partner Kyle Anderson in 1999. Their concern for the environment and being a sustainable company has been central to their identity from the start.
Innovation has also been their main calling card. Baratza has pushed the envelope, with innovative firsts for the Specialty Coffee market like macro/micro grind adjust system for fast and repeatable adjustment; Portaholder to grind hands-free into a portafilter; Grind by Weight; plus Grind by Weight directly into a portafilter (earning Best New Product Awards from SCA in 2011, 2013 and 2016). The full range of Baratza grinders and all their features, offer users the ability to create cafe quality coffee at home or on bar.
As we are currently in the midst of pivoting in the COVID-19 crisis we are deeper into teaching and promoting home brewing to our customers than ever before. Baratza plays a central role in making that possible. We are doing this because we want to continue to care for our customers even if we can't see them in the cafe. To me, Baratza embodies the kind of hospitality we would expect in the best cafes.
I have no doubt that this conversation and the insights Kyra gives into showing care as a company will inspire you as you continue to serve your community.
Enjoy!
Links and Related Episodes:
Consumer Revolution w/ Kevin Sinnot
Supplying and Selecting Equipment w/ Steve Rihnhart
The BEST in commercial coffee equipment
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