Context with Mike DelPrete
Robert Reffkin: Coffee, Compass, and Culture
Oct 31, 2023
Robert Reffkin, CEO and founder of Compass, discusses caffeination strategies, how Compass became #1, learnings about building tech, 3 things agents care about most, what makes smart people stupid, sending messages back in time, and culture as a competitive advantage.
31:10
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Quick takeaways
- Culture is essential for maintaining strong connections and fostering collaboration within a company.
- Compass differentiates itself by combining technology with a personal touch to meet the needs of real estate agents.
Deep dives
Challenges in Building and Maintaining Company Culture
Robert Refkin, CEO and founder of Compass, discusses the most challenging aspect of running the company: bringing culture back to pre-COVID levels. He defines culture as the presence of laughter, smiling, and non-work-related conversations in the office. Refkin emphasizes the importance of culture in maintaining a strong connection between employees and fostering collaboration. He also shares the lessons he learned, highlighting that connectivity is more important than productivity and that trust is best built through in-person interactions.
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