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The Sales Evangelist

The Three Most Important Things I Took Away From Inbound 2024 | Donald Kelly - 1832

Sep 28, 2024
Donald Kelly, a marketing and sales expert, shares his key takeaways from HubSpot's 2024 INBOUND event. He highlights that search engines are on the decline, with projections suggesting a 25% decrease by 2026 as AI becomes the go-to resource. Kelly emphasizes the importance of personalization in outreach, reflecting on a humorous cold email he received that lacked research. The conversation underscores how AI and social media engagement are reshaping strategies for modern selling, pushing for deeper connections with potential customers.
10:58

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Quick takeaways

  • The decline of traditional search engines, expected to drop by 25% by 2026, emphasizes the rising preference for AI tools like ChatGPT.
  • Effective personalization in sales outreach requires thorough research and AI utilization, leading to significantly higher conversion rates for tailored communications.

Deep dives

The Decline of Traditional Search

Search is projected to decrease by 25% by 2026 as users increasingly turn to AI tools like ChatGPT for information. This shift in behavior indicates that people prefer the speed and convenience AI offers over traditional search engines like Google. For instance, a user might choose to use an AI to quickly gather information about flight options rather than scrolling through multiple search results. Companies must adapt to this trend by enhancing their AI capabilities to meet evolving customer needs and preferences for information gathering.

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