In this episode of Perpetual Traffic, we take an unprecedented deep dive into a real business audit, revealing critical insights that could redefine your e-commerce strategy. From the importance of balancing new customer acquisition cost (NCAC) with lifetime value (LTV) to leveraging Amazon as a customer acquisition tool, this discussion uncovers how scaling a brand goes beyond just increasing ad spend. Discover why subscription models, churn rate analysis, pricing optimization, and a strategic Amazon approach are key to long-term profitability. Tune in for a tactical breakdown of how to identify and fix common pitfalls before turning on the paid traffic spigot.

Chapters:

00:00:00 - Breaking Down a Real Business Audit
00:00:27 - Protecting Confidential Business Insights
00:01:07 - The Hidden Challenges of Scaling E-Commerce Brands
00:01:38 - The Crucial Metrics That Drive Profitability
00:04:05 - Subscription Models & Amazon Strategy: A Case Study
00:07:02 - Actionable Fixes to Increase Profitability
00:09:00 - Identifying Churn Patterns and Retention Challenges
00:10:45 - Analyzing Customer Behavior and Subscription Drop-Offs
00:12:30 - Strategies to Improve Subscription Retention
00:14:15 - Pricing Adjustments for Profitability
00:16:00 - The Role of Amazon in Customer Acquisition
00:18:20 - Balancing Direct Sales and Amazon Growth
00:20:05 - Leveraging Google-to-Amazon Ads for Increased Sales
00:22:30 - Optimizing Amazon Best Seller Rank for Visibility
00:25:00 - Implementing a Sustainable Paid Traffic Strategy
00:27:45 - Email and Organic Strategies to Boost LTV
00:30:10 - Preparing for Scaling Without Losing Profitability
00:32:22 - Final Takeaways: The Roadmap to Scaling Smart

LINKS AND RESOURCES:

Episode 666: The 5 Step Formula to Determine Your nCAC
Episode 668: Part 2 – The 5 Step Formula to Determine Your nCAC
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