Bill Magnuson, Chairman, CEO, and co-founder of Braze, shares the origin story of the customer engagement platform. They discuss the power of personalized marketing, company's latest results, and plans for creating more value. Topics: personalized marketing, Braze's growth, evolving industries, real-time data processing, optimizing customer engagement.
Braze prioritizes individual understanding for enhanced customer engagement through personalized interactions.
Braze's growth strategy focuses on diversification across verticals and global markets for long-term value creation.
Deep dives
Fundamentals of Business and Human Relationships
Understanding individuals to build stronger relationships is crucial for business success. BRAIS focuses on human truths to enhance customer engagement through a platform that connects businesses with customers. By prioritizing interactions based on understanding and relevance, businesses can achieve long-term loyalty. BRAIS's approach is applicable to various businesses worldwide, offering a highly customizable customer engagement platform.
Evolution of BRAIS from Inception to Recent Growth
BRAIS, founded in 2011, stemmed from the founders' early exposure to mobile technology and a realization of its transformative potential. The platform aimed to help mobile app developers engage users effectively and understand their behaviors. Over time, BRAIS evolved to orchestrate customer engagement around people rather than channels, emphasizing relevance and personalized interactions tailored to individual preferences.
BRAIS's Technology as a Hyper-ency Trading System
BRAIS operates as an event-driven stream processor akin to a high frequency trading system, swiftly responding to user actions in real-time for personalized engagements. The platform processes a vast amount of data points, updates user models, and applies engagement strategies instantaneously across various channels. BRAIS's architecture enables dynamic and synchronous customer interactions to enhance relevance and engagement.
Strategic Growth Potential and Value Creation
BRAIS's strategic growth lies in diversification across verticals and global markets, showcasing versatility in customer engagement solutions. The platform's focused expansion into new channels and capabilities drives customer adoption and fosters long-term commitments. With an emphasis on personalization, relevance, and technological advancements, BRAIS aims to unlock further value for shareholders and solidify its position as a leading customer engagement platform.
You know the saying: keep your friends close, keep your … customers … closer.
Bill Magnuson is the Chairman, CEO, and co-founder of Braze, a customer engagement platform that works with some of Business’s biggest names. Fool Analyst Tim Beyers caught up with Magnuson for a conversation about:
Braze’s origin story.
The power of personalized marketing.
The company’s latest results, and its plans to create even more value in the future.