Cascade #28 – Marty Kausas: Redefining Post-Sales CRM for the Modern B2B Era
Marty Kausas, is the co-founder and CEO of Pylon—a post-sales CRM redefining how B2B companies manage customer relationships after the close.
Marty grew up in San Diego after his parents immigrated from Lithuania following the fall of the Soviet Union. He was writing code before he could vote, living off lentils, and leading Purdue’s elite hacker group by 19. But it was two tough years of “pivot hell”—false starts, failed ideas, and no clear path forward—that laid the real foundation for Pylon.
What began as a simple integration between Zendesk and Slack quickly revealed a deeper opportunity. After consistent feedback from B2B teams, Marty and his co-founders realized that legacy tools weren’t built for the complexity of modern post-sales.
Today, Pylon serves over 500 customers—replacing fragmented point solutions with a unified platform purpose-built for how B2B teams actually work.
We talked about Marty’s unorthodox path from robotics to startup resilience, why “sell before you build” should be the default, and how shared context—not just tickets—is the currency of modern post-sales teams.
We also dug into how Pylon raised $20M in record time without a pitch deck, why they’re betting big on video-first marketing, and what it means to build a $10B company that’s optimized for fun.
Learn more about Marty and his company below: