Taylor Talks Trades Ep.71 James Duggan - Plumus Ltd
Dec 20, 2024
51:07
In this episode of Taylor Talks Trades, Jamie sits down with James Duggan, the founder of Plumus, one of London’s most trusted and reliable plumbing companies. With over 30 years of combined experience, James and his team have built a stellar reputation for delivering premium, stress-free service 24/7, 365 days a year.
James dives into the importance of clear communication with customers, the value of building genuine relationships for repeat business, and how going the extra mile can set your business apart. He also shares his approach to creating a seamless experience for clients, whether it’s a routine maintenance call or an emergency plumbing issue.
If you’re a tradesperson looking to improve customer service or a business owner wanting to elevate your brand, this episode is packed with insights and inspiration.
James dives into the importance of clear communication with customers, the value of building genuine relationships for repeat business, and how going the extra mile can set your business apart. He also shares his approach to creating a seamless experience for clients, whether it’s a routine maintenance call or an emergency plumbing issue.
If you’re a tradesperson looking to improve customer service or a business owner wanting to elevate your brand, this episode is packed with insights and inspiration.