Empowered Patient Podcast Therapy and Rehab Clients Use Software-as-a-Relationship Approach to Manage Patient Lifecycle with Nick Hedges Raintree Systems
Nick Hedges is the CEO of Raintree Systems, a provider of software-as-a-relationship to help therapy and rehab companies enhance their patient engagement, provide access to an electronic medical record system, and improve revenue cycle management. Using predictive models and a digital approach to billing and reimbursement, Raintree is reducing the friction for patients, providers, and payers.
Nick explains, "A lot of people describe software these days as delivered primarily through the internet as software-as-a-service. However, service doesn't really tell you the full story about how we interact with our clients. We see our software as being a partnership. We work very closely with our clients to make sure that it delivers exactly what they need, and we build our product in unison with our clients. That's why we call it software-as-a-relationship."
"Healthcare, in general, is quite far behind in terms of the digital patient experience or the digital consumer experience. One of the things that Raintree seeks to do is to be at the forefront of that within healthcare and bring some of the capabilities that you see in other industries like financial services and automotive and so on to the healthcare industry because that's what consumers who are patients want. They want a more digital experience."
"The revenue cycle side of things is a really important aspect, both for the therapy provider and the patient. What we try to do is to reduce the friction to the maximum amount for both sides because it's very complicated. It's an arcane system when it comes to how provider reimbursements work. And frankly, neither the patient nor the therapist, wants to spend a lot of time trying to figure out how their healthcare plan matches with the needs that they have for their healthcare. So what we do is automate a lot of that process."
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